Sr. Customer Support Engineer
MiNDSSofia, Sofia-City, Bulgaria
Posted September 18, 2025
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Full Time
About the Company
LeapXpert is revolutionizing business communication by integrating consumer messaging apps with enterprise-grade security and compliance.
Job Description
LeapXpert is revolutionizing business communication by integrating consumer messaging apps with enterprise-grade security and compliance. We're seeking a Senior Customer Support Engineer to assist customers with reporting incidents, initial triage, and onboarding of our product or service.
Requirements
- 7+ years of experience as a support engineer or relevant roles, preferably in the software space
- Experience with application support
- Deep understanding of fintech software, compliance solutions, and/or Unified Communication product
- Good understanding of service operations, ITSM tools, and ITIL exposure
- Ability to effectively manage time and arrange and carry out multiple tasks of different priorities
- Willingness to learn and adopt new technologies and skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance