Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services.
Requirements
- Provide Tier 1 IT operational incident support, troubleshooting infrastructure, hosted applications, and escalating issues as needed.
- Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance.
- Review and remediate non-critical alerts proactively and report on operational metrics.
- Support server infrastructure including physical/virtual machines, Active Directory, monitoring, logging, and ticketing systems.
- Perform routine updates such as firmware, security patches, and platform upgrades.
- Assist in DevOps activities including promoting product code and operational changes.
- Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.
- Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement.
- Participate in vulnerability and risk management initiatives.
- Provide after-hours and weekend support during scheduled change events.
- Maintain on-call availability to respond to critical system alerts.
