The Implementation Manager should have prior experience in managing a team of 10-15 employees and is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. The manager should provide operational support to the team to manage Defined Benefits administration. The manager will be expected to pursue continued education by appearing in professional exams based on Milliman’s education policy.
Requirements
- Lead the plan specifications for pension administration clients from plan documents, summary plan descriptions, and sample calculation
- Lead automation/process improvement projects
- Approve plan specifications or technology changes to generate Pension calculations and distribution forms
- Approve test plans, including regression test plans, by identifying/creating test participants and performing calculations as needed for expected results to confirm accuracy of configuration to requirements and does not negatively impact existing client provisions
- Define the promotion of pension calculators to production environment
- Lead project planning and acceptance testing for system/applications
- Coordinate with Senior Benefits Manager for any team issues/challenges
- TNI refresher trainings for new hires and team
- Responsible to track and manage the team's SLA
- Formulating strategies to meet team goals
- Achieving efficiencies through cross utilization and trainings
- Drive the practice level initiatives within your practice
- Resource planning and forecasting
- Analyze the quality audits reports and suggest process improvements
- Demonstrate strong networking capabilities and foster positive relationship with stakeholders
- Lead automation/process improvement projects
- Leading end-to-end projects and ensure to meet the desired objectives
- Handling escalations, providing support, and working with team to empower them to do it right the first time
- Performance Management through regular and timely feedback
- Managing associate engagement
- Ensures all work product is processed according to Milliman’s peer review guidelines
