Technical Support Engineer

MS2 is a national leader in transportation data management and analysis. The company is seeking a Technical Support Engineer to serve as a subject matter expert for MS2 software and lead customer issue triage, production debugging, and technical support delivery.

Requirements

• Prior experience in a similar technical support or consulting role (minimum 5 years preferred)
• Advanced familiarity with debugging modern web application systems and workflows, and triaging production issues in customer-facing environments
• Excellent organizational skills and attention to detail
• Excellent analytical and problem-solving skills
• Demonstrated experience collaborating in team settings
• Customer-focused mindset with commitment to high-quality service
• Technical proficiency with support tools and software
• Understanding of SLOs and escalation procedures
• Ability to facilitate cross-functional collaboration

Benefits

• Participation in the company's annual bonus program
• 401(k) with matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Disability insurance
• Vision insurance