Contact Center Specialist I
Middlesex Savings BankMassachusetts, United States
Posted September 24, 2023
Full Time
About the Company
Middlesex Savings Bank is a $6 billion mutual bank founded in 1835 to serve modest-income residents. The bank maintains its commitment to fair pricing, community service, and exceptional customer care, including a locally-based call center and high savings rates. Middlesex also supports local businesses through lending and banking products, fostering success across various industries. The company is known for its respect for work-life balance and recognition of employee contributions.
Job Description
The Contact Center Specialist I provides exceptional service through various communication channels, including phone and email. The role involves processing transactions, resolving customer problems, and assisting with banking products and services. The specialist needs to be proficient in communication, multitasking, and maintaining a professional demeanor.
Requirements
- High School Diploma
- Customer service experience (6-12 months preferred)
- Intermediate computer skills (Windows, Microsoft Office)
- Strong computer skills (multiple tabs, navigation)
- Fluency in Windows Operating Systems and Microsoft Office
- High energy and strong sense of urgency
- Excellent communication and grammar
