Customer Service Representative

Middle Peninsula Regional Security Center is seeking a Customer Service Representative to be the primary point of contact for their clients. The role involves providing excellent customer service, resolving inquiries, and ensuring a positive experience with their security services. The position offers training and support for customer relationship building and growth within the company.

Requirements

• Serve as the primary point of contact for customer inquiries.
• Assist customers with troubleshooting issues.
• Provide accurate information on service offerings and policies.
• Document customer interactions for future reference.
• Resolve customer complaints and concerns professionally.
• Collaborate with the operations team.
• Maintain a positive demeanor.