Network Operations Center Tier 1 Shift Lead
MicroTechVirginia, United States
Posted October 30, 2025
Contract / Temporary
About the Company
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications.
Job Description
MicroTech is seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Springfield, VA. This role requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.
Requirements
- Relevant certifications such as ITIL v3, CompTIA, CCNA
- A minimum of five (5) years’ relevant experience in Tier 1 support operations
- Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
- Hands-on experience with network monitoring tools and ticketing systems.
- Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
- Effective communication skills for interacting with customers, technical teams, and management.
Benefits
- Insurance (medical, dental vision)
- Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
- 401k Plan with Employer Matching Contribution
- 11 Company-Paid Holidays
- Tuition Assistance
- Voluntary Benefit Programs
- Corporate Discounts
