Front Desk Agent - Cambria Hotel South Boston

We are seeking a dynamic and enthusiastic Front Desk Agent to join our team at CAMBRIA HOTEL SOUTH BOSTON. As the first point of contact for our guests, you will provide exceptional service and ensure a memorable stay.

Requirements

• Process all guest check-ins by confirming reservations.
• Assigning room, and issuing and activating room key.
• Process all payment types such as room charges.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Concierge duties