German Speaking Customer Service for Public Transport Services Department

Mercier Consultancy is seeking a German-speaking Customer Service Representative for their Public Transport Services Department in Athens, Greece. The role involves assisting German-speaking customers with their travel inquiries, resolving issues, and providing information about transport services. Fluency in both German and English is a must, as is a strong focus on customer service.

Requirements

• Fluency in German and English, with strong communication skills
• Exceptional customer service skills with a focus on problem-solving
• Prior experience in customer service, especially in the public transport or travel industry
• Detail-oriented with strong organizational capabilities
• Passion for facilitating travel and helping customers with their transport needs
• Experience with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package
• Health Insurance
• Private Health Insurance
• Extra Salaries Per Year
• Support in finding accommodation
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course