Italian Speaking Customer Care Agent

Mercier Consultancy Europe is seeking an enthusiastic Italian-speaking Customer Care Agent to provide excellent support to Italian-speaking customers. This role involves handling inquiries via phone, email, and chat, documenting interactions, and contributing to a positive customer experience. The company offers a focus on improving customer satisfaction and enhancing service quality.

Requirements

• Fluency in both Italian and English
• Experience in customer service or related roles
• Exceptional communication skills with a focus on customer care and satisfaction
• Strong problem-solving skills
• Experience with customer relationship management (CRM) software
• Proactive teamwork skills
• Flexibility for varied hours

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• Private Health Insurance
• Extra Salaries Per Year