The Application Analyst - Epic Resolute Billing position is responsible for administration and support related to Memorial's business or clinical applications. This role provides day-to-day management of applications, including moderately complex or standard applications, and supports systems designing, building/configuring, testing, debugging, and installation in partnership with business application vendors for technical support.
Requirements
- Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
- Performs work of moderate complexity for assigned business application including collecting and auditing information, analyzing data, and generating reports, preparing operating instructions, and compiles documentation of program development.
- Maintains knowledge of current operational workflows that are supported through the business or clinical application.
- Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
- Manage applications projects as needed. Supports end-users, in partnership with selected vendors if applicable, to provide customer service and classroom/virtual training for users.
- Builds and codes moderately complex applications and/or modules using common programming languages to configure and maintain applications.
- Tests, troubleshoots to user requirements, inquiries and problems and provides input in the development or modification of currently established processes and procedures to drive application efficiency.
- Supports associate application analysts to develop application management skill sets and understand more complex Memorial systems.
- Participates in vendor selection, data management, and process improvement for assigned business application.
- Designs and maintains report structure and analysis needs in order to communicate application management findings and identify areas for improvement.
- Develops digital tools to ensure they meet applicable regulations and standards.
- Partners with other business applications management teams and contractors to identify synergies and opportunities for improvement, and works with vendors to ensure upgrades and configuration changes are maintained and accurate.
- Contributes to the design and upgrade of clinical systems or business systems to ensure up-to-date versions that serve all necessary clinical or business needs.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Life insurance
