Customer Support Specialist

Megaport is seeking a skilled Customer Support Specialist to join their growing team in Mexico City. The role requires delivering high-quality customer support in English and Spanish, identifying opportunities for customers to optimize their services, and meeting or exceeding customer support KPIs and SLAs.

Requirements

• Fluent in English and Spanish, both written and verbal
• Willingness to travel into the Mexico City office for shifts (hybrid arrangements available)
• Availability for shift work in the future (including occasional weekends)
• Studying Bachelor's Degree relative to IT or Telecommunications
• Understanding of fundamental networking and software concepts
• Confident in communicating, troubleshooting, and escalating complex technical problems
• A passion for innovation and technology
• Conversational English, excellent written and verbal communication skills
• Comfortable working with internal and external stakeholders to deliver exceptional customer service
• Ability to work autonomously within a globally dispersed team environment
• Strong work ethic
• Strong problem-solving skills, comfortable thinking outside the box to deliver solutions quickly
• High attention to detail
• Solution focus and a keen interest in process improvement
• Experience handling inbound sales inquiries within the networking industry (or similar) will be highly regarded

Benefits

• Competitive Compensation Packages
• Flexible working environments
• Birthday Leave
• Generous study and training program + 5 days paid study leave
• Additional Leave via Purchased Annual Leave Scheme
• Health and Wellness Program