Client Success Specialist

This Client Success Specialist role focuses on maintaining and enhancing client relationships, acting as the primary point of contact for clients. The role requires a balance of product knowledge, communication skills, and problem-solving abilities, with a focus on providing excellent service and support. The specialist will work with users over the phone, email or a chat system, assisting them with issues related to products or services and working with both internal teams and clients.

Requirements

• Adheres to clients’ Business Rules, SOPs and PMDA requirements
• Maintains working knowledge of products and/or services
• Answers incoming customer telephone calls in a courteous and professional manner
• Research and resolves customer inquiries
• Act as the first point of contact for client inquiries, ensuring a prompt and reliable response
• Building and nurturing strong relationships with clients

Benefits

• Competitive salary