Reporting directly to the GM, Commercial Compliance, the Director, Compliance Services will serve as the senior subject matter expert (SME) for the Stakeholder Engagement (SE) platform, acting as a strategic advisor to customers and an internal thought leader across the organization. The Director, Compliance Services will be responsible for interpreting the evolving compliance landscape, advising customers on best practices, and ensuring the SE product is aligned to regulatory expectations and customer needs.
Requirements
- Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to HCP/HCO engagements, interactions, and transparency reporting
- Serve as the primary compliance advisor for SE customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
- Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
- Develop and maintain an expert-level understanding of the Stakeholder Engagement product—including configuration, workflows, data dependencies, reporting logic, and upcoming roadmap features
- Evaluate how product enhancements, defects, or configuration choices affect customer compliance obligations, data integrity, and operational workflows
- Work closely with Implementation and Customer Success teams to ensure customers are configured and supported in a manner consistent with compliance expectations and best practices
- Support Sales as the compliance SME during demos, RFPs, prospect discussions, and conference participation
- Contribute to the design and delivery of internal training programs, playbooks, and knowledge-based content to elevate organizational expertise on compliance and SE product requirements
- Build trusted, long-term relationships with customers, acting as their strategic compliance advisor and escalation point for complex issues
- Proactively engage customers to understand evolving business needs, pain points, and strategic objectives; translate insights into product or process improvements
- Participate in key customer meetings, governance forums, and business reviews to reinforce alignment and demonstrate product and compliance leadership
- Lead or participate in specialized compliance engagements, including assessments, audits, policy reviews, customized training, and best-practice consultations
- Represent the organization at industry conferences, webinars, and professional associations to strengthen brand reputation and support commercial growth
- Develop thought-leadership content (whitepapers, presentations, guidance documents) to support customers and internal teams
Benefits
- Merit-based compensation
- Competitive base salary plus bonus
- Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
