Retention Specialist

Medical Guardian is a rapidly growing digital health and safety company focused on helping people live a life without limits. They offer emergency response systems and remote patient monitoring solutions and are seeking enthusiastic and compassionate Retention Specialists to join their team and help customers. The position offers a supportive, growth-oriented environment with comprehensive training and opportunities for self-improvement.

Requirements

• Handle inbound and outbound calls with urgency, care, and expertise.
• Empathize with clients to resolve issues and negotiate terms.
• Execute and monitor repricing for existing customers.
• Communicate clearly both orally and in writing.
• Identify customer needs and provide appropriate solutions.

Benefits

• Health Care Plan
• Paid Time Off
• Short Term & Long Term Disability
• Retirement Plan