Director, Sales Operations

MediaAlpha is seeking a strategic sales operations leader to build and lead our call transfer operations. The role requires extensive experience managing outsourced call centers and BPO relationships.

Requirements

• Bachelor's degree is required
• 5+ years of experience running outsourced call centers and/or BPO operations
• Experience within the lead generation industry is strongly preferred
• Proven track record of driving revenue growth through effective call center strategies
• Strong analytical skills with experience managing performance metrics and KPIs
• Exceptional communication and cross-functional collaboration skills

Benefits

• Annual bonus program and participation in our Restricted Stock Unit program
• 100% Employer-paid health, dental, and vision insurance
• 100% Employer-paid long-term disability, and life insurance
• 401(k) retirement plan with matching contributions
• Open Paid Time Off policy
• Professional development reimbursement
• Cell Phone, Wellness, and Internet expense reimbursement
• 100% fully paid parental leave