MediaAlpha is seeking a strategic sales operations leader to build and lead our call transfer operations. The role requires extensive experience managing outsourced call centers and BPO relationships.
Requirements
- Bachelor's degree is required
- 5+ years of experience running outsourced call centers and/or BPO operations
- Experience within the lead generation industry is strongly preferred
- Proven track record of driving revenue growth through effective call center strategies
- Strong analytical skills with experience managing performance metrics and KPIs
- Exceptional communication and cross-functional collaboration skills
Benefits
- Annual bonus program and participation in our Restricted Stock Unit program
- 100% Employer-paid health, dental, and vision insurance
- 100% Employer-paid long-term disability, and life insurance
- 401(k) retirement plan with matching contributions
- Open Paid Time Off policy
- Professional development reimbursement
- Cell Phone, Wellness, and Internet expense reimbursement
- 100% fully paid parental leave