Member Services Representative (CORP)

Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams.

Requirements

• Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
• Accurately documents all phone calls and activities in the member’s record.
• Researches and resolves member issues and develops appropriate solutions.
• Provides information to Members and Doctor’s offices to assist with Flexible Spending Account reimbursement inquiries.
• Assists members/physicians with MDVIP general website and App support.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law