Technical Customer Care Representative I (Entry-Level)

MCI is seeking a Technical Customer Care Representative (Entry-Level) to provide support and troubleshooting for VoIP Phones, Data Gateways, and HD Video services. The role focuses on resolving customer issues and ensuring exceptional customer experiences. Candidates should be customer-focused, team-oriented, and comfortable with a fast-paced environment.

Requirements

• High school diploma or equivalent
• Understand basic Internet Service provider and VoIP Phone/data gateway/video services
• Strong organizational, written, and oral communication skills
• Typing speed of 30+ words per minute
• Customer service orientation
• Reliable attendance and punctuality
• Proficiency in Microsoft Office Suite

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Casual Dress Code