Spanish Speaking Customer Service Representative (Inbound & Outbound)

MCI is seeking a highly motivated and skilled Spanish-speaking Customer Service Representative to deliver exceptional support across phone, email, and chat. The role involves handling customer inquiries, resolving issues, and maintaining confidentiality. MCI is a fast-growing tech company with a focus on customer experience and growth opportunities.

Requirements

• Fluent in Spanish and English
• High school diploma or equivalent
• Minimum 6 months of experience in voice, email, and chat support
• Strong typing speed and accuracy
• Proficiency in Microsoft Office Suite
• Basic proficiency in Microsoft Office Suite
• Experience with CRM platforms

Benefits

• HMO Coverage plus a dependent
• Rank & File
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Performance and loyalty bonuses
• Regular disinfection, fogging of workplace
• Employee shuttle services
• Company retreats and off-site events