Experienced Call Center Trainer

MCI is seeking an Experienced Call Center Trainer to deliver high-impact training programs. The role involves onboarding, upskilling, and providing continuous learning support. This position requires a motivated individual with strong facilitation, communication, and training skills to assist with various client campaigns. MCI specializes in providing tailored solutions for diverse client needs and values a work environment that fosters growth and well-being.

Requirements

• Facilitate new hire training
• Design and update training materials
• Conduct training needs assessments
• Provide post-training coaching
• Collaborate with QA and Operations
• Maintain accurate training records
• Ability to sit and stand for extended periods
• Computer skills, phone headset

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Casual Dress Code