Bank Customer Care Agent (Full-Time & Experienced)

MCI, a rapidly growing tech-enabled business services company, is seeking a Customer Service Representative for the Financial Services industry. The role involves providing customer support for banking customers, resolving inquiries, and ensuring a positive customer experience. MCI is a team-oriented company with a commitment to employee growth and reward.

Requirements

• High School Diploma/GED
• Minimum 3 years of experience in a call center environment
• At least 1 year in a customer service role
• Typing speed of 30–45 WPM
• Fluency in English (spoken and written)
• Basic proficiency in Microsoft Office Suite

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment