WaterPark Guest Services Agent
Massanutten ResortVirginia, United States
Posted October 31, 2025
Part Time
About the Company
Massanutten Resort is a four‑season family‑friendly destination spanning 6,450 acres in the Shenandoah Valley, offering 2,700 timeshare units and hotel rooms to an annual visitor base of about one million. Its core offerings include skiing and snow tubing, two 18‑hole golf courses, an indoor and outdoor waterpark, and a full‑service spa, providing year‑round recreation for guests of all ages and abilities. A hallmark of Massanutten is its unwavering commitment to safety and exceptional customer service, with staff trained to embed the resort’s culture into every guest interaction. Employees benefit from comprehensive benefits, an ESOP, and access to resort amenities, fostering a collaborative, employee‑centered environment that drives memorable guest experiences.
Job Description
WaterPark Guest Services Agents assist guests with check-in, provide excellent customer service, and answer incoming calls. Prior experience in working with the public is preferred.
Requirements
- Excellent customer service skills
- Ability to multi-task
- Ability to communicate effectively with guests of all ages