Ski Guest Services Lead Supervisor
Massanutten ResortVirginia, United States
Posted November 3, 2025
Full Time
About the Company
Massanutten Resort is a four‑season family‑friendly destination spanning 6,450 acres in the Shenandoah Valley, offering 2,700 timeshare units and hotel rooms to an annual visitor base of about one million. Its core offerings include skiing and snow tubing, two 18‑hole golf courses, an indoor and outdoor waterpark, and a full‑service spa, providing year‑round recreation for guests of all ages and abilities. A hallmark of Massanutten is its unwavering commitment to safety and exceptional customer service, with staff trained to embed the resort’s culture into every guest interaction. Employees benefit from comprehensive benefits, an ESOP, and access to resort amenities, fostering a collaborative, employee‑centered environment that drives memorable guest experiences.
Job Description
Position requires excellent customer service and leadership skills, strong phone etiquette, computer proficiency, and a working knowledge of ski area and resort operations. Responsible for handling all monies collected during each shift, completing deposits, and preparing reports for accounting.
Requirements
- Customer service experience
- Leadership and supervisory experience
- Computer and cash-handling proficiency