Customer Training Manager
MasabiColombia
Posted December 10, 2025
Full Time
About the Company
Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions of people worldwide.
Job Description
We're seeking a Customer Training Manager to develop and deliver high-quality training for our transit agency customers and partners. The role involves designing and delivering engaging training sessions, creating modular, persona-based content, and supporting the transition from a heavily live training model to a balanced approach with self-serve learning.
Requirements
- Experience designing and delivering training for software or technical products
- Strong instructional design skills
- Confident in delivering live virtual training to customer groups
- Hands-on experience implementing or maintaining an LMS
- Highly organised with strong communication and stakeholder management skills
Benefits
- 15 days paid vacation per year
- Private Healthcare
- Monthly team bonding allowance
- Menopause support
- Choice of a workstation
- Ability to work for up to 3 months per year from any country in the world