Service Advisor

The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers, ensuring timely and accurate completion of work orders, and promoting the sale of additional labor services, parts, and accessories.

Requirements

• Assist Service Manager in day-to-day operations
• Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work
• Coordinate with manufacturer and/or extended warranty companies to get approval in advance of repairs
• Greet customers and determine needs, providing clear and precise instructions on the work order for the technician
• Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer
• Schedule, coordinate and follow-up on sublet contractors
• Inspect quality of work performed as required, prior to delivery to the customer
• Finalize and invoice work orders
• Provide prompt, detailed and timely flow of all paperwork