Level 1 Technical Support Specialist - Mexico
March NetworksMexico City, Mexico City, Mexico
Posted September 26, 2025
Full Time
About the Company
March Networks works with some of the world’s largest banks and retailers, delivering secure, cloud-based intelligent video solutions, enhancing security, operational efficiency, and profitability through real-time business insights. Through advanced integrations like point-of-sale (POS) systems and ATMs, we go beyond traditional video surveillance, empowering businesses of all sizes to utilize video and AI analytics to drive growth and enhance the customer experience – providing cross-functional insights. With decades of experience and global reach, we are a trusted partner to our diverse range of customers. Together with our network of certified partners, we serve more than 1,000 financial institutions, over 300 retailers, and more than 800 commercial and industrial customers in over 70 countries around the world. Visit us at: www.marchnetworks.com Connect with us on: Instagram: @marchnetworks X: @marchnetworks Facebook: facebook.com/marchnetworks YouTube: youtube.com/marchnetworks
Job Description
March Networks is seeking a Level 1 Technical Support Specialist to provide support to customers in the Latin American region. The role involves troubleshooting problems with March Networks' Digital Video Recorders, Cameras, and Video Management Software, as well as maintaining customer relationships. The company values teamwork and offers professional development opportunities.
Requirements
- Provide Level 1 Technical Support to customers.
- Maintain customer relationships and manage expectations.
- Adapt quickly to changing priorities.
Benefits
- Health and wellness programs
- Professional development opportunities
- Flexible work arrangements
- Supportive work environment
