Join our team and take your career to the next level at MAPFRE! As an IT Incident Management Specialist, you will be part of a dynamic international environment where you can innovate and participate in global and cutting-edge technological projects.
Requirements
- Bachelor's degree in Computer Science, Telecommunications, or related fields.
- ITIL Foundation V4 certification and certifications related to monitoring, observability, cloud, networks, or security.
- Good English level to collaborate with international teams.
- Knowledge of operational environments 24x7 and IT operation centers or NOC/SOC with demonstrable experience working within them.
- Advanced knowledge of critical incident management in high-volume transactional ecosystems.
- Good handling of ticketing tools like Service Manager or similar and monitoring or observability platforms.
- Experience performing technical diagnostics in multidisciplinary environments, including knowledge of infrastructure, networks, middleware, databases, security, distributed architectures, and corporate services.
- Ability to analyze logs, metrics, and traces.
- Ability to correlate events, perform impact analysis, and root cause analysis (RCA) with structured methodologies.
Benefits
- Flexible working hours and remote work to facilitate your personal life.
- A flexible remuneration program that includes food subsidy, childcare support, health insurance, life insurance, employee discounts, etc.
- Access to an attractive pension plan.
- Discounts on our commercial products and services.
- Intensive summer workdays.
- You will be the protagonist of your learning journey, with access to thousands of resources to continue developing your technical knowledge.
- Participation in volunteer projects.
- A fantastic workplace! We are ranked among the 50 best companies to work for in Spain according to Forbes.
- We are diverse and unique!
