Service Reliability Engineer
MambuSpain
Posted October 26, 2025
Full Time
About the Company
Mambu is a pioneering SaaS cloud core banking platform that specializes in composable banking solutions. Offering loans management, deposits management, and core banking services, Mambu enables financial institutions to build modern digital products quickly, securely, and cost-effectively. With a unique, modular approach and support for 260+ clients across 65 countries, Mambu stands out as a leader in the fintech industry.
Job Description
Mambu is seeking a Service Reliability Engineer to join their Reliability Team. This role involves ensuring the stability, scalability, and resilience of Mambu's SaaS cloud banking platform. The engineer will be responsible for troubleshooting production issues, designing observability, and improving operational processes, with a focus on proactive problem-solving and continuous improvement.
Requirements
- Exceptional troubleshooting skills and hands-on experience resolving complex production incidents.
- Deep understanding of observability stacks (Prometheus, Grafana, ELK, OpsGenie, Datadog, etc.) and demonstrated experience defining and implementing alerting and monitoring setups.
- Excellent communication and customer-facing skills with the ability to manage direct customer conversations.
- Experience with public cloud services (AWS, GCP, or Azure), distributed systems, and cloud-native applications.
- Proficiency in scripting/programming (Bash, Python, Go, or Java), along with software engineering skills in Java for troubleshooting and debugging production issues.
- An AI-first mindset and experience leveraging AI to proactively identify problems, automate support processes, and optimize workflows.
- SQL knowledge for querying, troubleshooting, and performance tuning.
Benefits
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working
- 4 week paid sabbatical
- Additional benefits based on location
