Manager- Digitization - CX & CC
MahindraMumbai, Maharashtra, India
Posted January 17, 2026
Full Time
About the Company
Mahindra Automotive North America (MANA) is Mahindra's North American automotive headquarters, focusing on design, engineering, and vehicle development. Led by a team of experienced executives and designers, MANA collaborates with global affiliates to drive Mahindra's global automotive business. Notable for its ROXOR off-highway vehicle, the company operates in Auburn Hills, Michigan, and is dedicated to innovation and sustainability in the automotive industry.
Job Description
Manager- Digitization - CX & CC responsibilities include digitization of customer care and customer experience projects, collaboration with business teams, project management, and technical support team management. The role requires a diploma or degree in Automobile/ Mechanical Engineering and 2-3 years of experience in automobile dealership processes.
Requirements
- Digitization of customer care and customer experience projects
- Collaboration with business teams from HO & Field
- Project management for IT Technical support
- Technical support team management