Senior Customer Success Manager (DMV)

MagicSchool is seeking a Senior Customer Success Manager to lead strategic partnerships with schools and districts across the DMV region. The role involves owning relationships, driving outcomes, and building systems that scale. The ideal candidate will have 5+ years of experience in SaaS Customer Success, preferably in a high-touch or strategic role, and be comfortable leading commercial conversations around renewals, expansion, and pricing.

Requirements

• 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
• Experience in Edtech or direct classroom/admin experience
• Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
• Comfort and availability to travel up to 25% of the time

Benefits

• Unlimited time off
• Employer-paid health insurance plans
• Generous stock options
• 401k match
• Monthly wellness stipend