Backstage Captain, Mall of America - Full Time

Macy's is seeking a Full-Time Backstage Captain, focusing on customer satisfaction, merchandising, and brand loyalty. This role acts as an advocate for the customer, a merchandising expert, and a team leader, contributing to excellent service and store operations. Advancement opportunities exist, including Personal Stylist and Sales and Customer Experience Manager positions.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Access the full menu of benefits offerings