At Your Service Captain, Promenade Bolingbrook - Full Time

Macy's is seeking a At Your Service Captain to be a customer advocate and role model, ensuring a positive customer experience through problem-solving, and driving brand loyalty. This role involves promoting Macy’s online services, handling customer service, and coordinating with People Leaders. The company emphasizes a dynamic, inclusive environment and continuous learning opportunities.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• High school diploma or equivalent
• Essential Physical Requirements (Prolonged periods of standing/walking, frequent use of computers, reaching/lifting, etc.)

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Prioritizes your well-being with paid time off and eight paid holidays
• Grow your career with continuous learning and leadership development
• Community building through volunteer opportunities