Customer Support Specialist

Join our team as a Support Specialist and help people live the life they want. As a key member of our team, you will be working closely with our Support Partners to deliver a personal, friendly, high-quality service experience to our customers.

Requirements

• Support HomeMade customers through proactive and reactive communications via multiple channels
• Manage a high volume of inbound and outbound phone calls and emails (known internally as cases)
• Work closely with the Support Partners to sign up, onboard and deliver ongoing support to Homemade customers.
• Provide high quality customer support, guidance and training to customers to help self-manage their HCP and achieve their goals

Benefits

• Power your career
• Access parental leave
• Work with flexibility
• Flexi Leave Days
• Take a floating public holiday
• Be rewarded