Customer Success Specialist
MableSydney, New South Wales, Australia
Posted October 1, 2025
Full Time
About the Company
Mable is a leading health-tech platform connecting people needing disability and aged care support with independent community workers. As Australia's largest and most diverse provider of home care services, Mable offers a wide range of support options including nursing, allied health, and domestic assistance, empowering individuals to achieve their desired independence. Founded in 2014 by Peter Scutt and Tony Charara, the company is dedicated to inclusivity and choice, having facilitated over 13 million hours of care.
Job Description
Mable, a fast-growing healthtech company, is seeking a Customer Success Specialist to join their Home Made team. This role focuses on building rapport with customers, guiding them to the best solutions for their care needs, and driving adoption of their products. The ideal candidate will have a passion for connecting with people and driving results.
Requirements
- Experience in travel, retail, sales, onboarding or customer service/retention roles.
- Confident on the phone and able to influence customers with authenticity and empathy.
- Goal-oriented and driven by results, but never compromising on customer experience.
Benefits
- Learn from industry experts
- Access parental leave
- Flexibility
- Flexible Leave Days
- Floating public holiday
- Reward and Recognition program
