Analyst

We are M&G Global Services Private Limited, a Global Capability Centre providing value adding services since 2003. Our purpose is to give everyone real confidence to put their money to work, and we have a long history of innovation in savings and investments.

Requirements

• Wealth Operations, PFP, Adhoc Projects
• Provide customer service to both internal and external customers
• Maintain and implement personal development plan
• Identify, facilitate and implement process improvement ideas
• Keep own knowledge up to date in relation to servicing/processing/compliance activities
• Execute non-standard cases and manual work
• Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products
• Identify customer needs, providing assistance / information and capturing essential details on the system
• Demonstrate a positive risk, compliance and control culture
• Achieve and maintain required level of competency as per the training and competency framework
• Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers
• Responsible for updating details on various systems
• Send template letters to customers and create free-form letters to respond to customer queries
• Handle calls to ceding companies or internal departments within UK if required for some worktypes

Benefits

• Diverse workforce and inclusive culture
• Welcoming to those who take part in military service and those returning from career breaks