Senior Customer Solutions Engineer

Join Luminance, a pioneer in Legal-Grade AI for enterprise, as a Senior Customer Solutions Engineer. Work across Sales, Product, and Customer Success to accelerate customers' technical teams' ability to integrate with Luminance's platform.

Requirements

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail-oriented with a problem-solving attitude.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

Benefits

• Generous £2000 Learning budget to each employee
• Committed to employee growth as the company grows