Customer Success Manager

Luminance is seeking a Customer Success Manager to join their growing team. This role focuses on cultivating strong customer relationships, managing onboarding and rollout processes for customers ranging from household names to major international firms. The ideal candidate will be proactive, analytical, and possess strong communication skills, with a focus on delivering a seamless customer experience through product support and collaboration.

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment