Senior Lead Product Manager Portal

Lumen is seeking a Sr. Lead Product Manager to define and execute the strategy for bringing advanced and proactive AI capabilities, including Agentic AI, to the Lumen Customer Portal and enterprise digital experiences. The role requires a strong technical background, expertise in Generative AI architectures, and excellent communication and interpersonal skills.

Requirements

• Bachelor’s degree or equivalent education and experience in a relevant technical discipline (e.g., Computer Science, Engineering)
• 8+ years of progressive experience in Technical Product Management or Software Engineering
• Deep expertise in Generative AI architectures, Large Language Models (LLMs), and the design of AI 'tools' or functions for autonomous agents
• Deep technical knowledge and understanding of API design principles, microservices architecture, and cloud platforms
• Extensive experience with digital platforms, enterprise customer portals, and/or complex web applications
• Proven ability to analyze complex technical data, identify and troubleshoot intricate technical issues, and develop scalable solutions
• Outstanding communication and interpersonal skills that enable effective collaboration with diverse technical and non-technical teams

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks
• Bonus structure (short-term incentives, long-term incentives and/or sales compensation)