Operations Technician III - PUB SEC

Lumen connects the world by connecting people, data and applications – quickly, securely, and effortlessly. We are looking for top-tier talent to perform circuit and equipment/network restoration, recognize potential jeopardy conditions, and manage circuits. The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration, monitor, respond to and resolve network issues and alarms.

Requirements

• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret electric data processing (EDP) and as-built engineering documentation
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks
• Bonus Structure