Customer Success Operations Manager
Luma HealthUnited States
Posted December 22, 2025
90000 - 110000 USD year
Full Time
About the Company
Luma Health is a healthcare technology company that makes it easy to see and connect with doctors.
Job Description
Luma Health is seeking a Customer Success Operations Manager to drive operational excellence across the Customer Success organization and serve as the connective tissue between CS and all cross-functional partners.
Requirements
- 4+ years experience in Customer Success Operations, Business Operations, Program Management, or related fields
- Strong analytical skills and ability to translate data into actionable insights
- SQL skills preferred
- Salesforce reporting + dashboarding preferred
- Experience building dashboards (Looker, Tableau, or internal tools) required
- Ability to identify process gaps and create scalable solutions
- Strong cross-functional collaboration experience, especially with Product, Sales, and Delivery
Benefits
- Competitive Health Benefits
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity