Customer Care Specialist

Lucid Motors is seeking a Customer Care Specialist to assist customers with technical issues related to their Lucid Motors vehicle hardware and software. The ideal candidate will have a customer-first approach, thrive in ambiguous environments, and have excellent communication and technical comprehension skills.

Requirements

• Handle Customer Support Cases
• Update Tech Tips
• Evaluate Troubleshooting Processes
• Improve Existing Processes
• Test System Functionality
• Create and Maintain Customer Relationships
• Data Integrity and Privacy

Benefits

• Medical, dental, vision, life insurance, disability insurance, vacation, and 401k
• Equity program
• Discretionary annual incentive program