Front Desk Agent

The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

Requirements

• Complete registration process in accordance with Ace Hotel's check in standards
• Close guest accounts at time of check out according to Ace Hotel's Check out Standards
• Greet guests with an open and warm persona
• Handle cash, make change and balance an assigned house bank
• Work with various departments to ensure guests receive the best possible service
• Field guest complaints and conduct thorough research to develop effective solutions