Call Center Rep- Spanish Speaking (Healthcare)

Lowell Community Health Center is seeking a Spanish-Speaking Call Center Representative to serve as the primary contact for patients and other customers. The representative will project a professional company image through phone interaction and resolve caller's issues using the computer system. Responsibilities include making appointments, completing call logs and reports, and preparing necessary reports and updates.

Requirements

• 2 years of progressive experience in call center environment and/or medical related field
• Strong customer service and communication skills
• Ability to diffuse and resolve problematic situations