Forward Deployed Architect - Support
LoopChicago, Illinois, United States
Posted July 29, 2025
130000 - 150000 USD year
Full Time
About the Company
Loop is a circular shopping platform that transforms the packaging of your everyday essentials from single-use disposable to durable, feature-packed designs. In partnership with some of the world's leading brands, we hope to change the way the planet shops. Think of it as the milkman, reimagined. Want to join the Loop team? Apply today!
Job Description
Loop is seeking a Technical Support Architect to join its Post-Production Support team. The role involves ensuring the ongoing stability and performance of deployed integration solutions between Loop and clients' systems, as well as providing technical support and troubleshooting services.
Requirements
- Hands-on experience with cloud-based integration development (Python, JavaScript) and modern DevOps practices
- Deep familiarity with AWS, AZURE, GCP, and Integration platforms
- Proven ability to troubleshoot complex integration issues across APIs, flat files, and EDI
- Strong organizational skills to manage multiple concurrent support cases and prioritize based on business impact
- Excellent communication skills to liaise between technical teams, clients, and business stakeholders
Benefits
- Premium Medical, Dental, and Vision Insurance plans
- 401k plan, FSA, Commuter benefits
- Unlimited PTO
- Generous professional development budget
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
