Director of Field Services

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. The Director of Field Services will lead the transformation of service operations for cutting-edge autonomous mobile robots (AMRs) across North America.

Requirements

• Build, lead, and scale a field services organization of internal technicians and external partners.
• Develop and execute a long-term strategy focused on efficiency, cost control, and predictable fleet performance.
• Own technician scheduling, dispatching, and coverage models to improve response times and reduce travel.
• Standardize workflows and leverage tools to manage cases and monitor fleet health.
• Define and report KPIs to track uptime, repair efficiency, and overall fleet health.
• Manage parts, inventory, and RMAs to ensure reliable, cost-effective repairs.
• Partner with Product and Engineering to identify failure patterns, perform root cause analysis, and drive design and firmware improvements.
• Ensure service readiness for new site launches, including staffing, training, tooling, and PM planning.
• Act as senior escalation point for service issues and deliver a consistent experience across all sites.
• Implement proactive service solutions that improve uptime and customer outcomes.
• Enforce standardized quality and safety procedures across all field activities and ensure compliance with site requirements.
• Collaborate across global and cross-functional teams to align field support with site performance needs and share best practices.
• Leverage fleet insights, field data, and analytics to anticipate failures, reduce downtime, and inform product roadmaps.