SENIOR SUPPORT ENGINEER

LivePerson is seeking a Senior Application Support Engineer to join their team. As a Subject Matter Expert, you will solve complex customer issues, build internal expertise, and define next-generation troubleshooting tools and methods.

Requirements

• 3+ years of experience working as a Tier 3/4 Support Engineer for SaaS products or an equivalent external customer-facing position
• Bachelor’s degree in a technical field such as Information Technology, Computer Science, Engineering, or Mathematics
• Experience with communicating with enterprise customers via calls and emails
• Strong knowledge in web technologies and protocols
• Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL (or similar) queries
• Experience with relevant technologies, including SaaS/Cloud Infrastructure, Network and Web protocols, Security and authorization principles, Database scoping and trends analysis, Monitoring tools (e.g., Grafana, Graphite, etc.) and logging systems (e.g., Kibana, Splunk, etc.)
• A self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies
• Resilience to work in a stressful environment and comply with tight timelines
• Strong service orientation and excellent interpersonal skills
• Comfortable thriving in an ambiguous, ever-changing environment
• Experience working with cross-functional teams and motivating stakeholders for cooperation and action

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Other benefits (not specified)