CRM Advisor

Doctors Without Borders Norway is seeking a CRM Advisor to strengthen the donor experience through smarter use of our CRM system.

Requirements

• Improve and develop workflows in the CRM, including automation and API integrations, and document processes.
• Provide professional advice on process improvement and cost-effective solutions.
• Collaborate with external suppliers on payment solutions and new integrations.
• Perform analyses and ensure data quality to support data-driven decisions;
• Act as backup for the CRM Analyst.
• Contribute to the strategic use of data in collaboration with the CRM Analyst and CRM & Loyalty Manager.
• Serve as the AI focal point in the CRM team and identify opportunities for innovation and efficiency.

Benefits

• Dynamic, international, and engaged working environment
• Work experience from one of the world’s most recognised humanitarian organisations
• The opportunity to influence and develop CRM work at MSF Norway
• Home office for 1 day a week
• Salary according to Doctors Without Borders’ salary principles