Customer Success Manager - Retention & UX Strategy (Remote)
LegalMatchPhilippines
Posted March 11, 2026
Full Time
About the Company
LegalMatch Philippines offers a dynamic and innovative environment where you can grow and make a real impact in legal tech.
Job Description
We are looking for a data-driven Customer Success Manager – Retention & UX Strategy to lead churn reduction initiatives and strengthen customer retention across our B2B and B2C segments.
Requirements
- 2–5 years of experience in Customer Success, UX, Product, or related roles
- At least 1 year of formal leadership experience
- Strong understanding of SaaS products and customer lifecycle management
- Experience with user journey mapping and usability fundamentals
- Proven ability to improve navigation flow and customer retention
- Experience building scalable customer support processes and automation
- Strong analytical, critical thinking, and problem-solving skills
- High emotional intelligence and excellent communication skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance