Mid IT Help Desk Technician

Lean Tech is a rapidly expanding organization seeking two IT Help Desk Technicians (L1) to support their U.S.-based client in enhancing their internal technical support experience.

Requirements

• 1–2 years of experience in a Help Desk, Service Desk, or IT Support role.
• Solid understanding of Windows operating systems and Microsoft Office 365, especially Outlook.
• Proficiency with Microsoft Active Directory (password resets, account management).
• Experience using remote support tools (e.g., GoToAssist, TeamViewer, AnyDesk).
• Experience with ticketing systems (client uses GoToAssist but values experience in better systems like Zendesk, Freshservice, Jira Service Management, etc.).
• Ability to manage and prioritize multiple incoming requests during high-volume periods.
• Strong spoken English skills, especially for phone-based support.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Exposure to documentation/SOP creation.
• CompTIA A+ certification.

Benefits

• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.
• Opportunities for growth and professional development