Field IT Support Engineer (Managed Service Provider)
Latitude IncSilver Spring, Maryland, United States
Posted December 17, 2025
95000 - 120000 USD year
Full Time
About the Company
Latitude Inc is a Human Resource Consulting Firm with offices in Hanover, MD, and Winter Park, FL. Offering contract, contract-to-hire, and direct placement services across various industries including Technology, Engineering, and Communications, Latitude stands out through its experienced management team and professional recruiters. The company provides tailored recruiting, skills evaluation, background checks, and drug tests to ensure successful placements and cost efficiency for clients in the Beltway Corridor and nationwide.
Job Description
The Field IT Support Engineer provides onsite and remote technical support to end users across multiple client locations. This role is responsible for installing, maintaining, and troubleshooting hardware, software, and network systems to ensure reliable IT operations.
Requirements
- Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals
- Install, configure, and maintain Windows and/or macOS operating systems and standard business applications
- Troubleshoot hardware, software, and basic network issues (LAN/WAN, Wi-Fi, VPN)
- Perform new user setups, device imaging, and workstation deployments
- Respond to service tickets and incidents within defined SLAs
- Escalate complex issues to Tier 2/3 teams when necessary
- Provide end-user training and technical guidance as needed
- Travel to client or company sites as required to support IT operations